Report an Issue – ChatMD & ChatRx

Ensuring Patient Safety & Regulatory Compliance

At ChatRx powered by the ChatMD device, we are committed to high-quality medical care and regulatory compliance. If you experience an issue with our telemedicine services, please report it immediately so we can investigate and take appropriate action.

Types of Issues You Can Report

✔ Technical Issues – Problems with account access, payment processing, or service errors.
✔ Regulatory & Compliance Concerns – Suspected HIPAA violations, improper use of medical data, or false advertising.

✔ Feedback or Complaints About the ChatMD Device – If you experience an unexpected reaction or negative outcome after using ChatMD device.
✔ Adverse Medical Events – If you experience an unexpected reaction or negative outcome after using ChatRx services.
✔ Billing & Refund Issues – Discrepancies related to charges, payments, or refund processing.

How to Report an Issue

🔍 Step 1: Review our FAQ and troubleshooting guide to see if your issue has a quick solution.
✍ Step 2: Submit a detailed description of your concern using the ChatMD or ChatRx Issue Report Form.
📩 Step 3: Our team will review your submission and respond within 3-5 business days.

📜 Complaint Handling Policy, Procedure, and Process ChatMD

Submit Your Report Here

📢 Report an Issue Now (Coming Soon)

For urgent compliance concerns, please contact trust@chatrx.md