ChatRx Refund & Cancellation Policy

Fair & Transparent Payment Policies

At ChatRx, we value clarity and fairness in our payment policies, ensuring you understand your financial commitments when using our telemedicine services.

Refund & Cancellation Guidelines

Refund Policy

✅ Before Treatment Begins: No charges before a ChatRx physician reviews your case.

❌ After Treatment Review Starts: No refunds once a ChatRx physician has started reviewing your case.

⚠ Technical Issues or Service Errors: Full refunds available if a system error prevents consultation.

❗ Denied Prescriptions: No refunds if a physician determines treatment is not medically appropriate.

Processing Refund Requests

✔ Refunds processed within 5-7 business days.

✔ Secure transactions via HIPAA-compliant payment processors (PayPal or Stripe).

✔ Contact trust@chatrx.md for all refund inquiries.

 

Cancel Your ChatRx Account

How to Cancel Your Account

🛑 Account cancellations are permanent and cannot be undone.

🚫 You will lose access to past consultations, prescriptions, and stored medical records.

💡 Active consultations must be completed before account closure.

📅 Subscription users must cancel separately before deleting their account to avoid further charges.

Steps to Cancel Your Account

1️⃣ Log into your ChatRx Account.

2️⃣ Go to Account Settings > Manage Account > Delete My Account.

3️⃣ Review cancellation impact and confirm request.

4️⃣ Enter your password for verification and click Confirm Cancellation.

5️⃣ Receive a confirmation email once your account is deactivated.

Need help? Contact support@chatrx.net for assistance.

 

Data Retention & Security

🔒 ChatRx retains medical records per healthcare regulations.

🔐 Your personal data remains HIPAA-compliant and secure.

 

Subscription & Membership Cancellation

• 🕒 Cancel before the next billing cycle to avoid future charges.
• ❌ No prorated refunds for partial months.
• ✅ Retain access to ChatRx until the end of the billing cycle.

 

Refunds for Canceled Accounts

💰 One-Time Consultations: No refunds after consultation is completed.

🔄 Subscription Users: Cancel separately before deleting the account to prevent future charges.

⚠ Billing Issues? Submit refund requests within 7 days to support@chatrx.net.

 

Reactivate a Closed Account

❌ Once an account is deleted, it cannot be recovered.

✅ To use ChatRx again, simply create a new account.

For further questions or refund inquiries, email admin@chatrx.net.

 

📞 Need Support? We’re here to help!

📧 Email: support@chatrx.net

🕒 Hours: Monday–Friday, 8 AM – 8 PM (EST)