Checkout & Payment Information

Understanding ChatRx Billing, Refunds, and Cancellations

At ChatRx, we believe in transparent pricing and fair policies to ensure that our patients have a clear understanding of their financial responsibilities when using our telemedicine services.

Payment & Pricing

💳 Flat-Fee Telemedicine Treatment: $20 per treatment session – No hidden fees or subscriptions.
✔ Upfront Pricing: You’ll see the exact cost before confirming payment.
🔒 Secure Payment Processing: Transactions are encrypted and handled by HIPAA-compliant payment gateways via PayPal or Stripe

Refund & Cancellation Policy

We understand that situations change, and we offer a flexible cancellation policy:

• Before Treatment Begins: Our symptom checker is free, so there are no charges generated before a ChatRx physician reviews your case.
• After Treatment Starts: No refunds once a physician has begun reviewing your submission.
• Technical Issues: If you experience an error preventing treatment, contact support for resolution or a refund request. trust@chatrx.md

📜 Full Refund Policy for ChatMD-ChatRx Services

Secure & Private Payment Processing

We prioritize security when handling patient payments. ChatRx does not store credit card information; all transactions are processed through HIPAA-compliant, third-party payment providers.

For any billing inquiries or refund requests, contact trust@chatrx.md